Frequently Asked Questions

We offer fast Australia-wide shipping with delivery in 7 business days. All e-bikes are carefully packaged and shipped directly to your door.

Shipping is completely FREE Australia-wide! No hidden fees or surprise charges.

Yes! We ship to all areas across Australia including regional and remote locations. Delivery times may vary slightly for remote areas.

Battery range varies by model: GLIDER & RACER offer 50-55km range, while TRAVELLER offers an impressive 80-110km range. Actual range depends on rider weight, terrain, and assist level.

Charging time varies by battery size: 48V 18.2Ah batteries take approximately 5-7 hours, while the 48V 24Ah battery on the TRAVELLER takes 6-8 hours with the included smart charger.

Yes! All Vanta e-bikes work as regular bikes when the battery is depleted or when you simply choose to pedal without assist. They feature 7-speed Shimano gearing.

Your Vanta e-bike arrives 75% built/assembled. Final assembly is required including attaching the front wheel, handlebars, pegs, pedals, and kickstand. It typically takes 30-45 minutes and we provide detailed instructions and a tool kit.

While we don't currently offer professional assembly, the assembly is straightforward and can be done by anyone with basic mechanical knowledge. Our support team is available to help if needed.

All Vanta e-bikes come with a 6-month warranty covering the frame, motor, and battery. Additional warranty details are provided with your purchase.

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days for a return or exchange. Terms and conditions apply.